Question: Six Sigma a. is essentially the same as TQM except that it does not require the collection and analysis of data b. takes a more

Six Sigma a. is essentially the same as TQM except that it does not require the collection and analysis of data b. takes a more rigorous approach than TQM to the critical aspects of quality from the customer's viewpoint c. makes use of wearing and swapping different coloured "hats" to encourage lateral and creative thinking d. relies on ISO quality accreditation e. is an unstructured approach to encouraging creativity and innovation

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