Skill #6: Develop new ideas that solve customer problems. Skill #7: Cultivate your customers and their employees on every level of the organization. Dwight knows that building relationships with customers is important but EC is global now and that personal connection seems to be shrinking. One customer, in particular, is on his mind. The Sunny Dale Heath Center. One of EC's first clients, Sunny Dale Health Center came to Dwight and Ike to try to create a wheelchair that would fit the small hallways of the old Victorian Home they used for their center. It was a great project and the two owners really enjoyed getting to know them all even the orderlies that pushed the patients. In fact, they were really helpful because they explained some of the major problems, they had with manual wheelchairs. Ideas that led to the unique design of EC's manual chairs. To this day Dwight and Ike stop by the center once a month on their way to work to see how everything is going. Moreover, it is part of the mission of the company to put their customer's needs first. How can they do that if they do not see them? So, the