Skim Helpshift's State of Customer Service Automation 2019 Report A. Tell me something about the way that
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Question:
Skim Helpshift's "State of Customer Service Automation 2019" Report A. Tell me something about the way that customer service is changing with
automation. What trends are apparent, and how will this change the following in the future:
The shopping experience
Customer expectations
references
https://get.helpshift.com/2019-state-of-customer-service-automation
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Authors: Raymond Archee, Myra Gurney, Terry Mohan
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