Social media has revolutionized marketing in healthcare. Many customers of healthcare use various types of social media to share their opinions and to evaluate healthcare services and providers. How do marketing departments respond when negative comments are made about their organizations?

Read the article linked below from The American Marketing Association: https://www.ama.org/2022/08/30/how-companies-can-de-escalate-angry-customer-complaints-on-social-media/

Answer rating: 100% (QA)

When negative comments are made about healthcare organizations on social media marketing departments typically follow these strategies 1 Timely Respon... View the full answer