What is the primary focus of process mapping in operations management? a) Identifying potential bottlenecks b) Calculating production costs c) Analyzing customer feedback d) Defining product specifications

Which of the following is a key component of a balanced scorecard used in performance measurement? a) Return on investment (ROI) b) Employee satisfaction c) Production volume d) Market share

What is the primary goal of supply chain optimization in operations management? a) Minimizing transportation costs b) Maximizing supplier profitability c) Minimizing production capacity d) Maximizing inventory levels

Which inventory control technique is based on the ABC classification of items? a) JIT (Just-In-Time) b) MRP (Material Requirements Planning) c) ABC analysis d) EOQ (Economic Order Quantity)

Which of the following is an example of a qualitative forecasting method? a) Moving average b) Exponential smoothing c) Delphi method d) Time series analysis

In operations management, what does the term "bottleneck" refer to? a) A type of inventory control method b) A constraint that limits the capacity of a process c) A cost associated with holding inventory d) The final stage of a production process

2. The layout of a production facility is the arrangement of: (a) Equipment and personnel (b) Inventory and storage areas (c) Customer service points (d) All of the above (e) None of the above

3. Which forecasting technique utilizes historical data to predict future demand? (a) Delphi method (b) Expert judgment (c) Moving average (d) Simulation (e) Scenario planning

4. Kanban is a production control system that: (a) Limits work in progress (b) Employs pull production (c) Uses visual signals (d) All of the above (e) None of the above

5. Six Sigma is a quality management methodology that aims to: (a) Reduce defects to near zero (b) Improve process efficiency (c) Minimize waste and variation (d) All of the above (e) None of the above

6. Supply chain management focuses on: (a) Coordinating the flow of goods and services (b) Optimizing inventory levels (c) Building strong relationships with suppliers (d) All of the above (e) None of the above

7. Which scheduling technique prioritizes jobs based on due dates? (a) First-in-first-out (FIFO) (b) Last-in-first-out (LIFO) (c) Critical path method (CPM) (d) Earliest start date (ESD) (e) Shortest processing time (SPT)

8. Quality control involves: (a) Inspecting products (b) Identifying defects (c) Implementing corrective actions (d) All of the above (e) None of the above

9. Capacity planning involves: (a) Matching production capacity to demand (b) Identifying bottlenecks (c) Investing in new equipment (d) All of the above (e) None of the above

10. Value stream mapping helps to: (a) Identify and eliminate non-value added activities (b) Improve process flow (c) Reduce lead times (d) All of the above (e) None of the above

11. Which of the following is NOT a common type of inventory? (a) Raw materials (b) Work-in-progress (c) Finished goods (d) MRO (maintenance, repair, and operations) supplies (e) Marketing collateral

12. Just-in-time (JIT) production aims to: (a) Produce goods only when needed (b) Reduce inventory levels (c) Improve supplier relationships (d) All of the above (e) None of the above

13. The concept of Total Quality Management (TQM) emphasizes: (a) Employee involvement in quality improvement (b) Continuous process improvement (c) Customer focus (d) All of the above (e) None of the above

14. Which of the following is NOT a benefit of good project management? (a) Improved project scope definition (b) Higher customer satisfaction (c) Reduced project costs (d) Increased employee stress (e) Increased operational efficiency

15. The Gantt chart is a popular tool used for: (a) Project scheduling (b) Resource allocation (c) Risk management (d) Communication (e) All of the above

16. Earned Value Management (EVM) is a technique used to: (a) Track project progress (b) Measure project performance (c) Identify potential problems (d) All of the above (e) None of the above

17. Agile project management emphasizes: (a) Iterative development (b) Flexibility and adaptability (c) Customer collaboration (d) All of the above (e) None of the above

18. Which of the following is NOT a benefit of process automation in operations? (a) Increased efficiency (b) Improved accuracy (c) Reduced labor costs (d) Increased employee satisfaction (e) Higher risk of technical problems

19. Lean manufacturing focuses on: (a) Eliminating waste (b) Continuous improvement (c) Just-in-time production (d) All of the above (e) None of the above

What is the primary goal of operations management? a) Maximizing profits b) Minimizing costs c) Improving efficiency d) All of the above

Which of the following is not one of the 5Ps of operations management? a) People b) Process c) Product d) Profit

Which inventory management method aims to minimize holding costs by ordering just enough to meet demand? a) ABC analysis b) JIT (Just-In-Time) c) EOQ (Economic Order Quantity) d) MRP (Material Requirements Planning)

What is the primary objective of quality control in operations management? a) Maximize production speed b) Minimize production costs c) Ensure products meet customer requirements d) Optimize resource allocation

Which production process involves the continuous creation of identical products or services without interruption? a) Batch production b) Mass production c) Job production d) Project production

Which of the following is a key performance indicator (KPI) commonly used in operations management to measure efficiency? a) Customer satisfaction score b) Return on investment (ROI) c) On-time delivery performance d) Market share

What is the primary purpose of a Gantt chart in project management? a) Resource allocation b) Cost estimation c) Schedule visualization d) Quality control

Which of the following is a key principle of Total Quality Management (TQM)? a) Minimize employee involvement b) Focus solely on product quality c) Continuous improvement d) Avoid customer feedback

What does the term "lead time" refer to in operations management? a) The time it takes for a product to become obsolete b) The time it takes to complete a project c) The time it takes to process an order from placement to delivery d) The time it takes to manufacture a product

Which forecasting method uses historical data and weighs recent data more heavily than older data? a) Exponential smoothing b) Delphi method c) Time series analysis d) Market research

In the context of supply chain management, what does the acronym "EDI" stand for? a) Electronic Data Interchange b) Efficient Delivery Integration c) Effective Distribution Initiative d) Expedited Documentation and Inventory

Which of the following is a key factor in capacity planning for operations management? a) Reducing lead time b) Maximizing machine utilization c) Increasing batch sizes d) Reducing product variety

Which inventory costing method assumes that the last items added to inventory are the first items sold? a) FIFO (First-In, First-Out) b) LIFO (Last-In, First-Out) c) Weighted Average Cost d) Specific Identification

What is the main purpose of the Theory of Constraints (TOC) in operations management? a) Identify and manage bottlenecks in processes b) Optimize production batch sizes c) Maximize resource utilization d) Minimize lead times