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Your friend has formulated her problem statement as follows: Customers are the backbone of every organisation. Without customers no organisation can survive (Miller, 2017:3). The pandemic has caused organisations in South Africa to lose many customers because they are struggling to deliver customer service. Most organisations must allow their employees to work from home, which causes many other problems. You notice from the above that the problem that is stated is not focused on the topic of her research. There is no clear explanation of the problem in XYZ Company. She did not formulate sub-problems either. 1 Explain why her problem statement is not correct. (2) 2 In ONE sentence, formulate the main problem statement of her research. (2) 3 Formulate three (3) sub-problems that flow from the main problem that is being experienced in XYZ Company. (3)