Question: solve it all and show the work for a thumbs up Question 5 a) Identify the FIVE major concepts of TQM. (5 marks) (CLOI:PLOI:C2) b)

solve it all and show the work for a thumbs up

Question 5 a) Identify the FIVE major concepts of TQM. (5 marks) (CLOI:PLOI:C2) b) Examine the Statistical Process Control outputs as shown in Table 3 below. Answer the following questions, i. Identify the sample size and number of sample. (Smarks) (CLO2:PLOI:C3) ii. Is this process under control? Analyse the situation. (5 marks) (CLO4:PLO3:04) iii. Recommend an additional step should the quality assurance team act to this situation. (5marks) (CLOS:PLO12:05) BME 3802/SEPTOCT 2015 Page 4 of 5 Range 1.0193 0.67 0 Item Mean 12.6856 12.36 12.0344 Item2 Item3 12.6 12.4 12.9 12.4 12.7 11.8 12.1 UCL (Upper control limit) CL (Center line) LCL (Lower control limit) Sample Number Item! Sample 1 12.2 Sample 2 11.9 Sample 3 Sample 4 12.5 Sample 5 122 Sample 6 12.1 Range 0.6 125 127 13.1 128 Mean 12.225 12.375 12.55 12.55 12425 12. 175 12.475 12. 175 123 12.35 123 128 Sample 7 Sample 8 NNNNN 124 11.9 Sample Sample 10 123 Table 3

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