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1. The purchise of a vaeition home, a long-tent care irsurance polisy, an cepencive boit, or a coidly piece of ait, are cousideriodi in 2. is the deliberate atern th to adapt inc's cemmurication style tn weomisodate the neods df the dther person. 3. Is definet as altering sales hehaviors in erder folimgrove ocrurnwhisation with 4. is a rate of mins thas almost every ane of us expericnoes firm tinte to thine. but we ostislly find it difflcult to explinin the symptoms. (5. refers to the capacity for enohitocing our ewa feclings asd thase of atherts, for mosivating ounclves, and for inamagiog emotions well in ourselves and itt our relafiontshigs.: 6. Wher you buy shanpoc, cone papcc er taundry detergent you are miuking a 7. is the process of planning, implementing, and centrolling-the persenal sciling fianction \$. The involves making a favarable first imgression, securing the prospect's allertion, and tranaitioning to necd ideotifreation 9. is a yeries of erutive improvemcnis is the sales pecoess thin enhance the 19. is the bundlo of facts syinioct, belicfs; and persepisins about yourcit that ate peesent in gour life every tsoment of ciery way I1. A ix a carcfally conceived plan that results in movimum customer reipongiveniess 12. perveived toint difierchoer. are charwerizel by low custover iwvolvement, but important 13. sense of persons wont and adeylect our desire to feol worthy in the eycs of others. We seek a [4. A cal be thought of as an aroused nced, drive, or desire. 15. Cleining stipglies, copy gupht, asd cifritiges for cumputy printers arre examples of Puge 2 of 7