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M Question 8 - Chapter 10 Application Exercises - Connect Chapter 10 Application Exercises i Saved Help Save Exit Submit Check my work OO New hires at Fields Auto Group go through a training program conducted by Dan Fields that emphasizes policies, procedures, and legal issues, but a driving topic is customer service and the company's culture. What provider characteristic would these training sessions develop in new hires that will affect how they interact with customers ? Part 2 of 5 Multiple Choice 10 points O decisiveness Book References O rapport O perceptiveness O planning O knowledge