solve the multiple choices, giving an explanation for the material of Production and Operations Management:

1) When a process fails to satisfy a customer:

A) it is quite often the customer's fault

B) it is time to re-engineer the process

C) it is considered a defect

D) it is usually half the customer's fault and half the company's fault

2) The cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver refer to:

A) Comparative capabilities

B) Comparative priorities

C) Competitive priorities

D) Competitive capabilities 3) Whenever a new marketing research problem is addressed, qualitive research must be preceded by appropriate quantitative research

True/ False