Solve these questions by using these steps: * steps in a decision-making process: - Develop problem statement - Identify alternatives - Evaluate and choose alternative - Implement decision - Evaluate results - Success

Task: Use the five-step decision-making process discussed in the chapter #1 to analyze the following situations and recommend a course of action for the following situation: "You are the customer support manager for a small software manufacturer. The newest addition to your 10-person team is Sofia, a recent college graduate. She is a little overwhelmed by the volume of calls, but is learning quickly and doing her best to keep up. Today, as you performed your monthly review of employee email, you were surprised to see that Sofia has received several messages from employment agencies. One message says, "Sofia, I'm sorry you don't like your new job. We have lots of opportunities that I think would much better match your interests. Please call me, and let's talk further." You're shocked and alarmed. You had no idea she was unhappy, and your team desperately needs her help to handle the onslaught of calls generated by the newest release of software. If you're going to lose her, you'll need to find a replacement quickly. You know that Sofia did not intend for you to see the email, but you can't ignore what you saw. Should you confront Sofia and demand to know her intentions? Should you avoid any confrontation and simply begin seeking her replacement? Could you be misinterpreting the email? What should you do? "* You must answer the following: 1- Develop a problem statement of this scenario Note: your problem statement should answer the most important questions of a good problem statement: what causes people to think there is a problem? Who is affected by the problem (directly and indirectly)? What is the impact of the problem? 2- Identify alternative solutions (at least 2 alternatives) 3- Evaluate your alternatives 4- Choose one alternative to implement 5. Imagine that you implemented the alternative, how would you evaluate the results? Do you think your alternative will be successful in solving the problem? And why