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56 OZ A Content X A Assignme MindTap X A Assignme X MindTap x A Assignm X MindTap C ng.cengage.com/staticb/ui/evo/index.html?deploymentld=6033292165005425230568367679elSBN=9780357129241id=241659225 09 A Child Dev MG Wes ASIA 8 M msjc YouTube C Cymath 4 365 0 G G C cit Bureau SkyVector CENGAGE | MINDTAP Assignment: Chapter 08 Positive and Neutral Messages Back to Assignment Attempts Average / 3 1. The Writing Process for Positive and Neutral Messages Organizations exchange information internally and externally. External messages go to customers, vendors, the government, and other business partners. Internal messages travel upward to supervisors, downward to employees, and horizontally among workers. Understanding the different types of business messages and following the 3-x-3 writing process will help you write more effective professional messages. Direct claim messages are considered messages. Harmful _ messages include refusals and other types of bad news. A sales pitch is an example of a message. Consider the scenario about a positive message, and then answer the question. Janet is composing a message in response to a customer's inquiry. She has collected all of her information, jotted down the points she needs to cover, created an outline, and written her first draft. According to the 3-x-3 writing process, what actions make up her next steps? Check all that apply. Proofread for correctness. Analyze the purpose. Revise for clarity. Search