Some of the advantages of blueprints are to identify failure points and stages when consumers have to
Question:
Some of the advantages of blueprints are to identify failure points and stages when consumers have to wait. Make a blueprint for a service industry, and explain what the benefits mean.
- Imagine you are going to create a cafe with a target market age of 20-40 and positioning it to be a middle-up cafe that is comfortable for doing assignments, work, and meetings. Explain in detail the servicescape of the cafe.
- Explain in detail how to motivate employees in the service industry so that consumers are satisfied and the business is successful.
- Give examples and explain in detail the best loyalty program from the service industry that you have ever received.
- What is “the perception gap”? Explain and give examples of solutions in detail to close the gap.
Cost Management A Strategic Emphasis
ISBN: 978-0078025532
6th edition
Authors: Edward Blocher, David Stout, Paul Juras, Gary Cokins