Some older adults avoid helpful computer$-$based devices, such as Automated Teller Machines $($ATM$),$ because they are anxious about breaking the device or making an embarrassing mistake. Which of the following would be a good starting point to help alleviate this fear of an ATM?

Some older adults avoid helpful computer$-$based devices, such as Automated Teller Machines $($ATM$),$ because they are anxious about breaking the device or making an embarrassing mistake. Which of the following would be a good starting point to help alleviate this fear of an ATM?

Use ethnographic observations to determine the way the subject interacts with the bank teller for withdrawing and depositing cash

Perform a controlled experiment comparing older adult's ability to use one bank's ATM over a different bank's ATM.

Interview older adults who are nonusers of computers to help understand the source of their anxiety