Question: Some quality characteristics are Functionality (does it work), Appearance (does it look nice), Reliability (average time between failures), Durability (average lifetime), Recovery (ease of repair)

Some quality characteristics are Functionality (does it work), Appearance (does it look nice), Reliability (average time between failures), Durability (average lifetime), Recovery (ease of repair) and Contact (how customers are treated by the staff). Describe an example of really good quality or really bad quality.

It has to be from 15 to 20 sentences.

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