Some their ng- and sibly and for An ses m- Py to nd S CASES FOR...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
Some their ng- and sibly and for An ses m- Py to nd S CASES FOR ANALYSIS Jead and gnissa elatori norito Case 8-1 A Minor Inconvenience 610M 9263 The following bad news message was printed on corporate letterhead stationery and slid under the doors of guest rooms at a hotel in a major U.S. city. Poubigmor 1151 isind & sliw Dear Valued Guest, ng daw ewens of Thank you for choosing the [hotel name redacted]. We recognize that you have numerous lodging options, and we are pleased have decided to stay with us. you This letter is to bring to your attention that on Wednesday, November 21, the water will be turned off throughout the hotel for maintenance repair. Jalees evilsteinimbs odi s6 DoY The water will be turned off at 11:00 p.m. and will be turned back on early Thursday morning.ame Once the water is restored, you may experience discoloration due to rust when turning on the sink or shower in your room. Please let the water run for a few minutes before using. delinero The front desk will have available extra bottled water at your request. Should you need anything additional during your stay, please feel free to dial "O" for the hotel operator and let us know how we can help. We thank you for your patience and understanding and look forward to assisting you in any way possible. All the best. General Manager leog s8 Jawboop ebnow noitesinspro giol s260 Questions co bliud blunde holisi, gdj 206008 privneb ni doel ozu leum 1. What is the primary purpose of this message? Are there any secondary purposes? 100 Jap Jilgim 101 nobles igeril vriw niciosxe al absen pais totisi od pribnogestion ei ynsamos edito Chapter 8 Writing Routine Messages 233 2. What organizational pattern did the writer use? How appropriate is it? 1996 ne 3. To what extent did the writer show pre consideration for the audience? Your analysis ang should address delivery method, message d led length, content, format, and word choice. 4. If you were a business writing consultant, how would you rate this letter's effectiveness? What suggestions (if any) would you make to Xoo help the writer achieve the goal? prizu 92 Case 8-2 tage to brit sms2 ponibni sisi Claim Refusal Letter det at ni slot aid to Qusan adl of par You are the sales manager for a furniture manu- facturer and have just received a strongly worded claim letter from Hyram Blalock, who owns a large hotel in a nearby city. Blalock has been refurbish- ing his hotel and had placed a special order with you for 115 headboards to fit specifications he sent. He ordered headboards an inch and a half narrower than the measurements for conven- tional king-size beds. He also specified a finish different from that normally used in this grade of headboard. Finally, he wanted his hotel's logo imprinted on each headboard. You completed this order and shipped it to him about a week ago.nod He ordered the mattresses directly from a manufacturer that has since gone out of business. The company did, however, deliver his mattresses before going bankrupt, just a week before your headboards arrived. The problem is that all these mattresses were manufactured in the conven- tional dimensions, rather than the narrower ones for which the headboards were designed. prong Blalock is asking you to take back the current shipment and either change the dimensions to fit the conventional mattresses or send a differ- ent set (which would, of course, have the finish he specified and his hotel's logo on them). nuoy nol sho Irfon and a stor ts prixool ad lliw uby is 189 10gers (Continued) 1901 Some their ng- and sibly and for An ses m- Py to nd S CASES FOR ANALYSIS Jead and gnissa elatori norito Case 8-1 A Minor Inconvenience 610M 9263 The following bad news message was printed on corporate letterhead stationery and slid under the doors of guest rooms at a hotel in a major U.S. city. Poubigmor 1151 isind & sliw Dear Valued Guest, ng daw ewens of Thank you for choosing the [hotel name redacted]. We recognize that you have numerous lodging options, and we are pleased have decided to stay with us. you This letter is to bring to your attention that on Wednesday, November 21, the water will be turned off throughout the hotel for maintenance repair. Jalees evilsteinimbs odi s6 DoY The water will be turned off at 11:00 p.m. and will be turned back on early Thursday morning.ame Once the water is restored, you may experience discoloration due to rust when turning on the sink or shower in your room. Please let the water run for a few minutes before using. delinero The front desk will have available extra bottled water at your request. Should you need anything additional during your stay, please feel free to dial "O" for the hotel operator and let us know how we can help. We thank you for your patience and understanding and look forward to assisting you in any way possible. All the best. General Manager leog s8 Jawboop ebnow noitesinspro giol s260 Questions co bliud blunde holisi, gdj 206008 privneb ni doel ozu leum 1. What is the primary purpose of this message? Are there any secondary purposes? 100 Jap Jilgim 101 nobles igeril vriw niciosxe al absen pais totisi od pribnogestion ei ynsamos edito Chapter 8 Writing Routine Messages 233 2. What organizational pattern did the writer use? How appropriate is it? 1996 ne 3. To what extent did the writer show pre consideration for the audience? Your analysis ang should address delivery method, message d led length, content, format, and word choice. 4. If you were a business writing consultant, how would you rate this letter's effectiveness? What suggestions (if any) would you make to Xoo help the writer achieve the goal? prizu 92 Case 8-2 tage to brit sms2 ponibni sisi Claim Refusal Letter det at ni slot aid to Qusan adl of par You are the sales manager for a furniture manu- facturer and have just received a strongly worded claim letter from Hyram Blalock, who owns a large hotel in a nearby city. Blalock has been refurbish- ing his hotel and had placed a special order with you for 115 headboards to fit specifications he sent. He ordered headboards an inch and a half narrower than the measurements for conven- tional king-size beds. He also specified a finish different from that normally used in this grade of headboard. Finally, he wanted his hotel's logo imprinted on each headboard. You completed this order and shipped it to him about a week ago.nod He ordered the mattresses directly from a manufacturer that has since gone out of business. The company did, however, deliver his mattresses before going bankrupt, just a week before your headboards arrived. The problem is that all these mattresses were manufactured in the conven- tional dimensions, rather than the narrower ones for which the headboards were designed. prong Blalock is asking you to take back the current shipment and either change the dimensions to fit the conventional mattresses or send a differ- ent set (which would, of course, have the finish he specified and his hotel's logo on them). nuoy nol sho Irfon and a stor ts prixool ad lliw uby is 189 10gers (Continued) 1901 Some their ng- and sibly and for An ses m- Py to nd S CASES FOR ANALYSIS Jead and gnissa elatori norito Case 8-1 A Minor Inconvenience 610M 9263 The following bad news message was printed on corporate letterhead stationery and slid under the doors of guest rooms at a hotel in a major U.S. city. Poubigmor 1151 isind & sliw Dear Valued Guest, ng daw ewens of Thank you for choosing the [hotel name redacted]. We recognize that you have numerous lodging options, and we are pleased have decided to stay with us. you This letter is to bring to your attention that on Wednesday, November 21, the water will be turned off throughout the hotel for maintenance repair. Jalees evilsteinimbs odi s6 DoY The water will be turned off at 11:00 p.m. and will be turned back on early Thursday morning.ame Once the water is restored, you may experience discoloration due to rust when turning on the sink or shower in your room. Please let the water run for a few minutes before using. delinero The front desk will have available extra bottled water at your request. Should you need anything additional during your stay, please feel free to dial "O" for the hotel operator and let us know how we can help. We thank you for your patience and understanding and look forward to assisting you in any way possible. All the best. General Manager leog s8 Jawboop ebnow noitesinspro giol s260 Questions co bliud blunde holisi, gdj 206008 privneb ni doel ozu leum 1. What is the primary purpose of this message? Are there any secondary purposes? 100 Jap Jilgim 101 nobles igeril vriw niciosxe al absen pais totisi od pribnogestion ei ynsamos edito Chapter 8 Writing Routine Messages 233 2. What organizational pattern did the writer use? How appropriate is it? 1996 ne 3. To what extent did the writer show pre consideration for the audience? Your analysis ang should address delivery method, message d led length, content, format, and word choice. 4. If you were a business writing consultant, how would you rate this letter's effectiveness? What suggestions (if any) would you make to Xoo help the writer achieve the goal? prizu 92 Case 8-2 tage to brit sms2 ponibni sisi Claim Refusal Letter det at ni slot aid to Qusan adl of par You are the sales manager for a furniture manu- facturer and have just received a strongly worded claim letter from Hyram Blalock, who owns a large hotel in a nearby city. Blalock has been refurbish- ing his hotel and had placed a special order with you for 115 headboards to fit specifications he sent. He ordered headboards an inch and a half narrower than the measurements for conven- tional king-size beds. He also specified a finish different from that normally used in this grade of headboard. Finally, he wanted his hotel's logo imprinted on each headboard. You completed this order and shipped it to him about a week ago.nod He ordered the mattresses directly from a manufacturer that has since gone out of business. The company did, however, deliver his mattresses before going bankrupt, just a week before your headboards arrived. The problem is that all these mattresses were manufactured in the conven- tional dimensions, rather than the narrower ones for which the headboards were designed. prong Blalock is asking you to take back the current shipment and either change the dimensions to fit the conventional mattresses or send a differ- ent set (which would, of course, have the finish he specified and his hotel's logo on them). nuoy nol sho Irfon and a stor ts prixool ad lliw uby is 189 10gers (Continued) 1901
Expert Answer:
Answer rating: 100% (QA)
1 Primary and Secondary Purposes Primary Purpose The primary purpose of this message is to inform guests at the hotel about planned maintenance repair ... View the full answer
Related Book For
Managing Human Resources
ISBN: 9780176798055
9th Canadian Edition
Authors: Monica Belcourt, Parbudyal Singh, Scott Snell, Shad Morris
Posted Date:
Students also viewed these business communication questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Managing Scope Changes Case Study Scope changes on a project can occur regardless of how well the project is planned or executed. Scope changes can be the result of something that was omitted during...
-
In Exercises 5 and 6, the transition matrix P for a Markov chain with states 0 and 1 is given. Assume that in each case the chain starts in state 0 at time n = 0. Find the probability that the chain...
-
What are capabilities? How do firms create capabilities? Discuss.
-
The Lorenz curve for Hispanic households in the U.S. in 2018 can be estimated by for 0 x 1. (a) Find and interpret I(0.6). (b) Find the Gini index of inequality. I(x) = 331 240 91 240 X
-
Develop the appropriate primary research question to be associated with this design. Develop a hypothetical research scenario that would necessitate the use of the Action Research Approach and a...
-
Jurassic Company owns machinery that cost $900,000 and has accumulated depreciation of $380,000. The present value of expected future net cash flows from the use of the asset are expected to be...
-
An object moved on the xaxis from point A to point B, turned around and moved to point C in 2 seconds. Assume direction towards the right as the positive direction. The coordinates of A, B, and C are...
-
Match the 13C NMR spectrum with the compound that matches. 180 A 160 140 B OH OH 120 100 PPM 80 C 60 40 D Me 20
-
National Computers, Inc., was incorporated in Nebraska, has its main office in Kansas, and does business in Missouri. National is subject to the jurisdiction of a. Nebraska, Kansas, and Missouri. b....
-
Prager University provides, among other things, short videos for high school, college, and graduate school-age audiences. It shares them regularly on the internet, usually through posting on YouTube,...
-
An exculpatory clause may or may not be enforced. true/false
-
Define contract.
-
Heesham Broussard obtained counterfeit money instruments. To distribute them, he used account information and numbers on compromised FedEx accounts procured from hackers. Text messages from Broussard...
-
A spherical cloud of the fallout of radius R contains uniformly distributed particles emitting S rays per cm 3 /sec. Drive an expression for a) The unscattered flux at the center of the cloud b) The...
-
A 20-cm-square vertical plate is heated to a temperature of 30oC and submerged in glycerin at 10oC. Calculate the heat lost from both sides of the plate.
-
Think of a friend or a family member whose behaviour you wish to change (e.g., your friend is usually late for events that you have organized). Using the problem-solving interview and the suggestions...
-
There is often a great deal of work involved in setting up expatriate assignments. The administrative requirements can be far ranging and extend beyond the employee to also include family issues....
-
First, complete the survey below. Then discuss your answers with members of a study group. Try to determine which statement is a myth and which represents reality. To what extent do you agree with...
-
An investment has the following cash flow series where interest is 5 percent: a. Determine the present worth of the series. b. Determine the future worth of the series at the end of year 8. c. Find...
-
The manager at a Sherwin-Williams store has decided to purchase a new \($30\),000 paint-mixing machine with hi-tech instrumentation for matching color and other components. The machine may be paid...
-
Develop a single spreadsheet that allows you to calculate any of the P|A, A|P F|A, or A|F factors. For each cell where the calculation is performed, place above it a small control panel that allows...
Study smarter with the SolutionInn App