Sometimes when we are in school learning advanced concepts, things can seem a bit abstract until we are able to see or experience concrete examples. The link below is a short talk by Ricardo Fernandez, a Spaniard, who leads a team of up to 30 people from several different countries, and the communication challenges associated with this international remote working team. He is not an expert, nor an academic, but he has the kind of practical experience that is useful for a discussion...and for your potential similar encounters.

• Evaluate and identify the video for the communication skills needed for success in managing a global environment.
• Evaluate and identify the video for the relationship-building skills needed for success in managing a remote team.
• In the context of managing different cultures, ages, and genders what modes of communication seem most effective in managing people? Provide examples, using the video or class material, of how a manager can use a variety of communication modes effectively. For instance, would texting the terms of a new contract be the best way to communicate with a 60-year-old Japanese customer?
• Analyze the relationship-building skills of Ricardo Fernandez, which skills does he seem to feel are most important, and why? Do you agree?