Question: Sony Sdn. Bhd. was evaluating its cost structure relating to quality costs. Below items are the cost of quality in the year 2022 . With

Sony Sdn. Bhd. was evaluating its cost structure

Sony Sdn. Bhd. was evaluating its cost structure relating to quality costs. Below items are the cost of quality in the year 2022 . With this allocation of quality costs, the company lost 10% of sales due to poor performance. To improve the situation, the company would like to perform the cost of quality analysis. a) Identify the items for prevention, appraisal, and failure costs. ( 6 Marks) b) Compute the ratio of prevention, appraisal, and failure costs to total quality costs. (6 Marks) c) Based on the analysis of the cost of quality, recommend the company's actions to improve the product quality. (3 Marks) (Total: 15 Marks)

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