Source: https://hbr.org/2022/07/digital-transformation-is-changing-supply-chain-relationships Accessed 15 July 2022

Source: https://supplychaindigital.com/digital-supply-chain/digital-transformations-are-about-peoplenot- tech-loseby Accessed 15 July 2022

From the above case studies, extensively appraise the role of people (as stated by Loseby) in digitalization with specific reference to operations management issues. You should refer to proof of such in a Southern African country of your choice