Specifically, you will discuss: Why does the bank customer believe that the bank will refund them missing money? Based on the readings and the facts presented in the scenario, what arguments can the bank raise to legally refuse a refund of the money? Directions The following critical elements must be addressed: Critical Thinking and Reflection: Explain relevant examples of previous learning with a logical thought process. Integration and Application: Demonstrate insightful depth of knowledge on the module content, integrating legal terminology as relevant.

Bus 307 Transcript for Cyber Challenge Vignette Two [00:00:07.580] Speaker: Excuse me, Mary? One of our valued long-time customers, Mr. Greg Santas, president of Santos, Inc., is here to see you. Seems like he's seeing strange occurrences on his bank account, (00:00:17,360) Mary: Of course. Please send him in. Mr. Santos, good to see you. How can | assist? Please have a seat. [00:00:26.450] Greg Santos: Please, it's Greg. | have been a client at this bank for over 25 years. | remember my father bringing me to this bank as a child when he was running the family business. (00:00:35.570] Mary: And we certainly appreciate your patronage. What can we do for your [00:00:39.320] Greg Santos: | don't know what's going on here. See ... see here. These show withdrawals that | don't recognize. Look at this. This is the cash management account we use for payroll and payments to suppliers. Your loan officer called last week to tell us we didn't have a sufficient balance to make the payroll direct deposit. We had at least an extra 5200,000 in the account. We took his suggestion to draw $100,000 on our line of credit to make the payroll. This weekend, we checked. There were a lot of transactions that aren't ours. [00:01:13.950] Mary: Which ones? GREG SANTOS: Here. You see regular patterns of payroll and supplier payments. Starting last month, there were some small withdrawals. Then, see here. See here? This is the $750,000 withdrawal early last week. That's why we're short. What's going on? You need to fix this. Reverse those transactions. You need to refund the interest on the line of credit. [00:02:39.660)] Mary: We'll get to the bottem of this. Andrea, please come to my office immediately. Andrea is Head of Deposit Operations. Andrea, this is Mr. Santos. Take a look at the activity on his account. This shows small transactions under $10,000. Then last week, there was a withdrawal of $250,000. Have there been any problems with the service provider or accounting issues that would have caused that? [00:02:07.530] Andrea: No. I'm not aware of any problems. We haven't had any issues with Daily Reconcilements. Lack at this! These transactions weren't done by the bank. [00:02:22 500] Greg Santos: We didn't enter those transactions. Come to think of it, this all started after you sent the email about problems with our account. We followed the instructions in your @miail. [00:027:34.350) Andrea: We only use email for marketing. We haven't sent any emails to you or other customers about problems with any accounts. [00:02:41.130] Mary: We'll need to call in law enforcement