Question: Spend some time studying a queuing situation at a large retail store ( e . g . , Walmart, Target, Safeway, Fred Meyer, Whole Foods,

Spend some time studying a queuing situation at a large retail store

(

.

.,

Walmart, Target, Safeway, Fred Meyer, Whole Foods, and Costco

)

on a busy day. What are some queuing activities you notice? How are customers impacted by the psychology of waiting? Does the store have any strategies in place to gain a bit from people waiting in lines?

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