_Spoken verbal communication allows you to ________.

encode your thoughts into a written message

deliver a message without feedback

confirm understanding

_Spoken verbal communication can ________.

help you build and maintain relationships

only be in the form of a conversation

happen only with nonverbal communication

_Why are personal and professional communications are becoming harder to separate?

Companies are looking to share very personal information in hopes to sell more products, and that affects communication trends.

People want to "humanize" the companies they love and have great experiences with them, and that affects communication trends.

They aren't; personal and professional communications are two very different things and will remain so.

_Digital communication tool for customers that allows for minimal feedback and doesn't close the social communication model's loop are ________.

video chat

websites and blogs

live chat

_The social communication model ________.

is a communication process.

is to help a communicator correct his message.

is a communication rule that should always be followed.

_The ability to initiate a conversation with a customer on your company's website is a feature of ________.

live chat

video conferencing

project sharing tools

_Why is it not considered a violation of copyright law if you use items the internet for teaching or news reporting?

It's considered under the "fair use" policy.

It IS a violation of copyright law and not allowable.

No one will know you've taken it.

_If you're talking and you think your audience isn't listening you can help your audience listen better by ________.

keeping yourself out of the conversation.

using good body language to keep their attention on you.

breaking in to say, "Hey, let me stop here. Am I being clear in what I'm saying?"

_The recipients gives feedback to the sender ________.

only when they don't understand something.

when they want to clarify, comment, or respond.

only when the sender is wrong.

_Feedback takes place when the recipients ________.

only want to comment and elaborate on the topic.

don't understand, want to clarify, or want to comment.

don't understand the message being communicated.

_If you use things you found on the internet for the purpose of criticism, comment, news reporting or teaching, that might be considered ________.

fair use

unethical

a violation of copyright

_Nonverbal elements in communication ________.

have an impact both on active listening and verbal communication

have an impact on active listening only

have an impact on verbal communication only

_If you're listening to a coworker talking about her conversation with a difficult client, and you brainstorm with her about solutions rather than sharing a similar experience you had with that same client, you are engaging in the active listening tactic of ________.

Paying close attention to the speaker

helping the audience by paraphrasing

keeping yourself out of the conversation

_Sharing confidential or privileged information ________.

is not ethical, and if it's done by accident it should be corrected right away.

is okay in the instance where someone shares information to your page, and you aren't the one doing the sharing.

is not okay, even if the person gives you written permission.