Stakeholders and Stewardship Qantas is Australia's largest airline and is listed on the ASX. In September this year, it was announced that the Australian Competition and Consumer Commission was filing a court case against Qantas on the basis they broke consumer law when it sold more than 8000 flights between May and July 2022 without disclosing they had been cancelled. Here is an article published by Reuters about the issue: Australia's Qantas apologises after claims it sold cancelled flights Australian Competition and Consumer Commission says airline sold 8,000 flights that had already been cancelled. Australia's Qantas has apologised for its service standards falling short and acknowledged itwas suffering reputational damage, after the country's competition regulator sued it for allegedly selling tickets for thousands of cancelled flights. Last week, the Australian Competition and Consumer Commission (ACCC) said in a court filing that the carrier broke consumer law when it sold tickets to more than 8,000 flights between May and July 2022 without disclosing they had been cancelled. The regulator alleged that Qantas kept selling tickets for an average of 16 days after it had cancelled flights for reasons often within its control. Qantas said in a statement on Monday that it was continuing to review the allegations made by the ACCC, reiterating that the period of time that the ACCC's claims relate to was "one of well-publicised upheaval and uncertainty across the aviation industry." Qantas clarified that its practice is that when a flight is cancelled, customers are offered an alternative flight close to the original departure time, or a refund. After Australia opened its borders in late 2021 after the pandemic, Qantas bore the brunt of complaints about flight cancellations and lost luggage mostly due to staff shortages.

"The ACCC's allegations come at a time when Qantas' reputation has already been hit hard on several fronts. We want the community to know that we hear and understand their disappointment," the airline said in a statement. SOURCE: REUTERS QUESTION:

A) List 3 of Qantas' most important stakeholders (other than shareholders) and briefly justify your answer. B) Describe how this issue could negatively affect the relationship Qantas has with each stakeholder identified in part A. C) Describe how your answers in part B could translate into current and/or future value destruction for Qantas shareholders. D) A long-term investor is concerned about Qantas' conduct outlined in the article and how this could affect future value at Qantas. The investor sets up an engagement meeting with the Chair to discuss the issue. Outline one specific change an ESG investor may seek in this meeting that could protect future shareholder value. E) The investor has the option of joining a collaborative engagement meeting with Qantas. Explain one argument for and against joining this meeting rather than organising an individual meeting.