Question: Start by reading these three articles: https://behaviormodel.org/ https://www.liferay.com/blog/en-us/customer-experience/what-are-the-five-moments-of-truth-in-marketing- https://www.apptentive.com/blog/2020/07/29/how-to-create-a-mobile-customer-journey-map-2/ In the discussion, talk about your understanding of the customer journey. Provide personal experiences of journeys

Start by reading these three articles:

https://behaviormodel.org/

https://www.liferay.com/blog/en-us/customer-experience/what-are-the-five-moments-of-truth-in-marketing-

https://www.apptentive.com/blog/2020/07/29/how-to-create-a-mobile-customer-journey-map-2/

In the discussion, talk about your understanding of the customer journey. Provide personal experiences of journeys you've had with companies, the prompts they used, how you think they've aligned to your persona or not.

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