State your career goals. The section "Preparing for a Career in the Service Desk" presented a series of questions that describe the fundamental characteristics needed to have a successful service desk career. Ask yourself these questions, and assess your desire to pursue a service desk career. The section also presented a second set of questions that relate to your ascent through the service desk. Ask yourself these questions, and again assess your desire to pursue a service desk career. Write down a description of your service desk career goals based on your answers to these questions. Explain why you want to pursue this direction.