STATE your course: S = Share your fact T = Tell your story A = Ask for others' input and viable compromise solutions T = Talk about what is fact E = Encourage differing views Let others STATE their course Finish clearly by recording commitments, developing measurable results, and setting a follow-up time to meet (Smith 2006) The end result of a critical conversation is that all individuals feel like their stance was heard and that some mutually agreeable solution evolved from the conversation. Critical conversations often happen spontaneously, which may not allow the individuals to be prepared for the conversation. If emotions are too high, it is best to delay the conversation until emotions subside and a productive conversation can take place. Check Your Understanding 1. Evaluate the role of active listening when communicating change initiatives. 2. Explain two differences between negotiating change initiatives and collaborating within change initiatives. 3. Discuss the advantages and disadvantages of the five conflict management styles. 4. Create a plan for approaching a critical conversation that needs to take place as a result of conflict. 5. Describe how the Thomas Kilmann Conflict Mode Instrument toll can