Step 1: Read the Case Study Why, Oh Wi-Fi... and understand what BPM or ERM pain points they are trying to address through your team of consultants. (This is similar to the Discovery and Dream stage of Appreciative Inquiry process)

Why, Oh Wi-Fi...

John Pilkington, Marketing Manager at The Museum of Fascinating Things, has received yet another complaint from a frustrated visitor because of the absence of a wi-fi service at the attraction. He meets with his boss, Fran McDonald, the attractions CEO.

Wi-fi is like electricity, he says. People just expect it to be there. Have you seen our Facebook page recently? Its like a desert. No-ones posting to it because they cant get a signal in the building. Just imagine if we had wi-fi.

And BigCo cancelled their conference here next month because we dont have it. Fran calls up a spreadsheet on her screen. Weve got a little capital left in the budget for this year. Do you think you could justify the investment?

Easy! says John, suddenly animated. We could have queue-busting apps on peoples phones so they could know which parts of the attraction were least busy. We could send photos guests have taken around the attraction directly to their phones instead of having to print them. And imagine all of the publicity wed get from postings on our Facebook and Twitter feeds.

Wi-fi could do all that?

And more! John spins in circles on the revolving office chair. You could have wi-fi in here for management meetings. And in the staff-room, people could do their time-sheets and register their holiday forms and record their appraisals... the list of benefits is endless.

Who would you need help from?

Oh, replies John, slowing down, and leaning back in the chair. Its just a techy project. We only need to raise the request with Central IT and they do the rest. Ill speak with Phil Smith, the Head of IT Projects, and have him put Ian Stall on the case. Hes the guy who put wireless in at The Wallpaper Museum. He seems to be the expert.

Fran sifts through some papers on her desk. Didnt we receive some information from a supplier about this? She pulls out a folder from underneath a pile and pages through it. Yes, a company called We-Fi has said they could run the service and develop all of the applications that visitors would have on their phones. Should they be involved?

John picks his teeth with a pencil from a pot on Frans desk. Yeah, Gheeta got them interested.

Gheeta?

You know, Gheeta Patel, the new girl I took on during the summer to work for me. I hadnt even mentioned wi-fi and before I knew it, she was getting in touch with suppliers. Very organised, she is.

Well, therere a couple of business cards on here, says Fran. Moira McDonald, We-Fi Account Manager. And Andy Levetts, Project Manager. I guess theyd be people to have involved if theyre going to provide the on-going service.

Ill get straight onto it, says John, standing, slipping the gnarled pencil back into the pot. Easy-peasy, lemon squeezy.

As John leaves her office, Fran calls out to him. And make sure this goes smoothly, John. I want this project properly organised, not like that last fiasco. But as the door closes behind him, Fran can already sense some risks...

Step two:

Before the organizations can begin implementing an enterprise risk management (ERM) program, they must get buyin from leadership. But in order for leadership to feel comfortable buying into a program, they must have sufficient evidence that it will make a difference for the organizations overall goals. (This similar to the Designstage of the Appreciative Inquiry process)

As your ERM team is one of the three consulting teams that the company will listen tobefore making a decision as to which team they will select for this BPM program.Your job is to demonstrate to the executive team (via a presentation to the Board of Directors and Executives) that you ERM team of experts can deliver a successful outcome: on time, on budget, on target, on goal, value and on satisfaction compared to the other two competing teams. (This is the promise, deliverable, results, the ultimate outcome that will be achieved through your team. This is similar to theDestiny stage of the Appreciative Inquiry process)

Show the following;

Executive summary

Project objectives

Project scope Proposal

Indicative benefits Indicative costs Proposed next steps

You will be graded on how well you present your ERP process and solutions framework which you have learned throughout this course to address the client/organization dilemma: Excellent (up to 100%), Good (up to 85%), Fair (70 84%), Poor (less than 70%) assignment.