Step Activity Time Pre Req (Seconds) step 15 1 Review renewal application for correctness Process and record payment 2 30 1 3 60 2 Check file for violations and restrictions Conduct eye test 4 40 3 5 Photograph applicant 20 6 Issue temporary license 30 5 You find that each step is assigned to a different person. You see immediately that work is unevenly divided among clerks and that one of them tends to shortcut her task to keep up with the others. Assume that all the six steps should be carried out in sequence: 1, 2, 3, 4, 5, 6 Questions: 1. Draw a flow diagram of all six steps (each step in a different block, as shown in the Power Point slide) 2. What is the bottleneck step? 3. What is the maximum number of applications per hour that can be handled by the present configuration of the process? 4. How many applications can be processed per hour if a second clerk is added to the bottleneck step