Step one of the decision-making process is defining the problem.

a. True
b. False

6When analyzing a problem, it is important to:

a. gather facts and information.

b. develop alternatives.

c. brainstorm.

d. establish decision criteria.

Which of the following is the final step of the decision-making process?

a. Defining the problem

b. Following up

c. Selecting the best alternative

d. Presenting the best alternative

Optimizing is selecting the alternative that meets the minimal decision criteria.

a. True
b. False

A person who follows the free spirit style of decision making wants minimal risk, needs buy-in from others, avoids interpersonal confrontation, is reluctant to change beliefs, and checks frequently for group agreement.

a. True
b. False

_____ factors include gender, age, race, height, weight, and physique.

a. Cultural

b. Early childhood

c. Environmental

d. Physiological

Maslow's theory of motivation includes all of the following EXCEPT:

a. transcendence.

b. self-fulfillment.

c. sensitivity.

d. self-respect.

Which of the following is NOT one of Alderfer's ERG Theory needs?

a. Relatedness

b. Consistency

c. Growth

d. Existence

Which of the following is NOT a motivation factor?

a. Recognition

b. Working conditions

c. Responsibility

d. Opportunity for growth

Punishment makes behavior occur more frequently because it is linked to a positive consequence.

a. True
b. False

Theory X assumes that most employees enjoy work, seek responsibility, and can self-direct.

a. True
b. False