Step

Order

Managers evaluate each HR practice on a scale of $5($not supportive$)$ to $5($supportive$).$

Managers identify each of the HR practices used to elicit or reinforce the workforce objectives $($job design, staffing, training, appraisal, compensation, and so on$).$

Managers identify the key workforce objectives they hope to achieve. Often, this information can come from the people$/$learning cell of the Balanced Scorecard and might include loyalty, customer service, productivity, and creativity.