Stereotype A. process by which an individual organizes and interprets their sensory impressions in order to give meaning to their environment B. tendency for individuals to attribute their successes to internal factors and blame their failures on external factors Emotional labor Pygmalion effect Creativity C. tendency to interpret what one sees on basis of one's interests, background, experience and attitudes D. judging on the basis of our perception of the group to which that person belongs E. what 1 person expects of another can come to serve as a self-fulfilling prophecy Fundamental attribution error Selective perception F. employee expresses organizationally desired emotions during interpersonal interactions at work-projecting friendly demeanor and smiling Self-serving bias G. tendency to underestimate external factors and overestimate internal factors when judging behavior of others Perception H. ability to produce novel and useful ideas Emotional contagion Broken windows theory 1. decayed and disorderly environment facilitates criminal behaviors because it signals antisocial norms J. people learn how to behave to get what they want and avoid what they don't K. process by which people's emotions are caused by emotions of others Operant conditioning Job Design Employee engagement Task identity Task Significance L. way elements of a job are organized to influence employee effort M. job affects lives or work of others N. requires completion of a whole piece of work O. Individual measure of involvement which focuses on employee's satisfaction with and enthusiasm for the work s/he does