STI

BM$2307$

GROUP WORK ON TQM

INSTRUCTION: Kindly read the scenario below. Please elaborate on all your answers. Use scenario if needed. $(5$ items $x10$ points$)$

Rate the two $(2)$ fast food chains using the Service Quality dimension. Refer to Page $1$ of your handout.

Observe the processes in the two $(2)$ fast food chains assigned to your group.

Continuous Improvement: PDCA Cycle

In the Plan phase of the cycle, list the problems about their processes that result in inconveniences to their customers.

Benchmarking: Observe the second fast$-$food chain restaurant assigned to your group. What standards does the second fast food chain have that you can recommend to the first fast food chain?

Do any of the fast$-$food chains implement Just$-$In$-$Time Approach? What are the benefits of implementing JIT?

What can fast food chains do to encourage empowerment among their employees, given that most are contractual workers living at minimum rates?

Can Six Sigma be implemented in fast food chain restaurants? Why or why not?

$\backslash$table$[[$CRITERIA$,$PERFORMANCE INDICATORS,POINTS$],[$Content$,$Provided pieces of evidence, supporting details, and factual scenarios,$7],[\backslash$table$[[$Organization of$],[$Ideas$]],$Expressed the points in a clear and logical arrangement of ideas in the paragraph,$3],[$TOTAL$,10]]$ can you give right answer