Strategic Quality Management views quality from the overall performance of a firm. Based on what you have
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Question:
Strategic Quality Management views quality from the overall performance of a firm. Based on what you have learned, critique how quality:
a) Addresses customer and environmental needs,
b) Creates shared goals and objectives,
c) Builds and sustains the competitiveness of a firm.
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ISBN: 978-1119401742
1st edition
Authors: Raymond N. Johnson, Laura Davis Wiley, Robyn Moroney, Fiona Campbell, Jane Hamilton
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