Strategy - Strategic Management and Performance Systems Module 4 & Environmental and Social Management Accounting (EMA): Its Contribution to Business Sustainability

Using the information below about Black Eagle Pty Ltd earlier, see Table 2 below.

REQUIRED: for case study 2 (24 marks) 1. For each of the 4 perspectives of the Balanced Scorecard, identify one process or item (Critical Success Factor (CSF)) that could be measured by Black Eagle. Provide 2 Key Performance Indicators (KPIs) that could measure each of the 4 CSFs by linking each KPI to your chosen CSF. Comment on the linkage between the measures and the CSF. (12 marks) 2. If Black Eagle P/L had an additional strategy of appealing to their environmental and social stakeholders, list three (3) KPIs that could be used to measure this performance. State which BSC perspective would be appropriate to place each of your 3 KPIs. (6 marks) 3. Assume that Black Eagle P/L wished to set up their operations in Bangladesh (South Asia). Using Hofstedes cultural dimensions, select two (2) KPI measures, and describe how these KPI measures would be used in different ways in each of the 2 countries (Australia and Bangladesh) to motivate staff to improve their performance. (Do not describe Hofstedes theory, but apply the information to each countrys reward system). For example, if you selected Hofstedes Long Term Orientation, your measure would reward Australian staff for meeting short term goals (e.g. monthly bonus for achieving targeted goals), and reward Bangladeshis staff for their yearly performance (annual bonus). DO NOT refer to this example in your assignment. See the graph below of each Hofstede dimension between Australia and Bangladesh. https://www.hofstede-insights.com/country-comparison/australia,bangladesh/ (6 marks)

Table 2 - Financial and Non-financial measure for the BSC's other three perspectives Costs of activities 2018 2019 Production staff training costs $5,000 $8,000 Order and checking costs for returning materials to suppliers $3,300 $500 Late delivery penalty of product delays caused by suppliers $125 $25 Performance Measures of activity levels into Balanced Scorecard perspectives 2018 2019 Return on Assets 4% 6% Number of new customers 1,000 1,500 Number of repeat order purchases by existing customers 10 20 Number of late deliveries of the product 4 1 Number of times faulty materials returned to suppliers 5 0 Turnover of staff numbers 4 1 Number of staff training hours 15 35 Number of useable suggestions from employees 10 25 Figure 1 Hofstede's cultural dimensions: Australia is Blue: Bangladesh is purple. 90 80 71 61 55 60 7 38 l ; liilil 20 21 20 Power Distance Individualism Masculinity Indulgence Uncertainty Avoidance Long Term Orientation