Students are to select an operational CRM system that they feel is highly relevant for strategic CRM for business. Students will then prepare a summary of the key operational features. Student will submit full report to professor, as well as be prepared to present and participate in a class discussion showcasing the system they chose.

INTRODUCTION:

 Name of CRM system, Cost, and target businesses.

 Describe the main competitive advantage of this system. SUMMARY MESSAGE:

 Key functions

 How the key function could help with strategic CRM for businesses

 Pros of the system

 Cons of the system

Conclusion:

 Why do you like or dislike this particular CRM system

 Who do you think would benefit most by this system? Why?

 Would you recommend it to another business? Why?

Answer rating: 100% (QA)

INTRODUCTION Name of CRM system Salesforce COST Essentials plan for allinone sales and support is 25 per userper month billed annually Professional plan offering complete CRM for any size team is 75 p... View the full answer