Students will select one case study from a selection of three cases to

review and provide a process to address the situation, both in the short and

long term.

Cases will be provided to students on Thursday, March $7,2024.$

The case studies will include a short background on a particular human

resource$/$management situation as well as a number of questions to guide

your thinking. With your report, please ensure that you address the

questions provided with the case study as well as outline the following case

study steps as listed below. Your assignment should be approximately

$1000$ to $1500$ words in length.

Please include the following titles in your case study as a means of working

through the case study.

Case Study Steps:

$1.$ Background$/$Overview

$2.$ Challenges $($Identify the specific issues outlined in the case$)$

$3.$ Outline alignment to specific chapter with our course content

$4.$ Potential Manager Strategies $/$ Considerations $/$ Stakeholders

$5.$ Implementation and Final Outcomes $($Short and Long Term$)$

$6.$ Conclusion$/$Evaluation

$2$

Case Study #$1$

Ron Arnold works as manager of human resource services at Golden

Acres Retirement Centre. He reports to the senior team and works to

ensure consistent HR practices throughout the organization. Among many

of his department$$s functions, his department is responsible for the upkeep

of job descriptions, were not something that his department focused much

of their efforts upon $$ they had not been updated in quite a while, simply

cursory reviews when positions needed to be posted and hiring completed.

However, a recent situation had made Ron reflect on the organization$$s

current practice.

A few months ago, Leslie Field, manager of client care at Golden Acres

Retirement Centre, was asked to review a job description for caregiver as

$25$ people in this job report directly to her. Leslie was busy, so she

apparently quickly skimmed the document, which had been written by HR$,$

and thought it was fine. However, Leslie and Ron quickly learned that,

when the duties and responsibilities listed in the job description do not

reflect current job content, disagreements and other problems can arise.

A new employee, Jennifer Mount, joined Golden Acres $3$ months ago and,

during her recent probationary performance review, Leslie had to convey to

Jennifer that her work as a caregiver was not meeting expectations.

Jennifer was not properly cleaning the rooms she was assigned, was not

ensuring that the residents were arriving for meals in a timely manner and

was not checking on her assigned residents at least $4$ times per day as

required.

Jennifer$$s response to Leslie$$s feedback was not what she had anticipated.

Instead of welcoming the comments and wanting to improve, Jennifer

lashed out and said none of these functions were noted in the job

$3$

description she had been given on her $1$st day of work. Furthermore,

Jennifer indicated that she had been told a very different story regarding

what her work would entail and that she felt micro$-$managed and constantly

watched. Jennifer found this to be demeaning and far beneath her

capabilities. Jennifer also stated that she had left a good job to work at

Golden Acres and never should have done this as she was $$sold a bill of

goods.$$If only I had known, I would never have accepted this job.$$ Leslie

could relate. $$If only I had known, I would have been more careful when

reviewing and approving the job descriptions.$$

As Golden Acres Retirement home was a relatively small organization with

$600$ employees, very few things could occur without the information

travelling throughout the company. In this case and to add to both Ron and

Leslie$$s difficult circumstances, the senior team had heard about this

situation and was beginning to become concerned about the accuracy and

relevancy of all job descriptions within the retirement home $$ leading them

to ask questions about the work in HR regarding this issue. Ron was left to

wonder; how does he support Leslie in this situation and what does he do

to ensure that this situation does not happen in the future throughout the

organization.

Guiding Questions $($Questions to be considered within the scope of

the assignment$)$:

$1.$ Why are the job descriptions for caregivers inaccurate? Going

forward, what should be done differently to ensure that these

documents are correct?

$4$

$2.$ What could be done to enhance the job of caregiver so that it isn$$t as

$$demeaning$$ based upon Jennifer$$s feedback?

$3.$ What process and steps should Ron, the HR director take in

addressing this problem throughout the entire retirement centre?

$4.$ Why is it critical that managers, like Leslie, understand and are

involved in the development and implementation of accurate job

descriptions?