Study Questions

Based on your experience with healthcare, what do you consider to be the important dimensions of performance? How would you know whether an organization is performing well? What indicators do you think are important for a hospital to track? For a physician practice? A home care agency? A long$-$term care facility? A managed care organization?

Are public scorecards and reports of comparative quality performance useful? How might they be used, and what are some of the limitations$?$

What might be good indicators of patient centeredness as recommended by the Institute of Medicine?

What are some of the pitfalls of over measurement? How do you determine what is important to measure in an organization?

Why is creating alignment an important leadership function? What are some methods of creating alignment, and how can the use of measurement support their deployment?