Study the scenario and complete the question$($s$)$ that follow:

SOUTHSOFT HRM System

Samantha, the leader of the HRM company SOUTHSOFT, is thinking back on the client management software system her company bought four years ago. The company had just seen a significant growth spurt, and the manual and automated processes that had been employed to handle customer accounts had grown cumbersome. The package that is currently in use was chosen after extensive investigation by Samantha and her IS department leader, Martin. At a business conference Samantha attended, she learned about the software, which at first seemed to be working well for the company. To accommodate the package, some of their procedures had to be modified, but they anticipated this and were ready for it$.$

After that period, SOUTHSOFT has persistently expanded its clientele and bought many smaller employment$-$related enterprises. The company SOUTHSOFT is very different now than it was four years ago. In addition to growing to provide a wider range of HRM services, the company has hired more support personnel. The IS department that Samantha and Martin have developed over the years is something they are especially proud of$.$ In addition to having a continuous stream of college interns that keep the department vibrant and new, the IS department is well staffed with capable, creative individuals thanks to its strong connections with a nearby institution, an alluring benefits package, and a pleasant work environment. The usage of the Internet was invented by one of the IS teams.

It appears that the client$-$management software needs a significant overhaul, and Samantha has already started budgeting for this kind of project. Because this software is essential to SOUTHSOFT's operations, Samantha wants to make sure that this time a high$-$quality system is acquired. She is aware that their present system's seller has expanded its product line and made certain changes. Products from several other software suppliers might also be appropriate. Four years ago, when the deal was made, some of these sellers were non$-$existent. Samantha is also thinking about Martin's recommendation that the IS division create a unique piece of software.