Styles e a d Then leverUl ComplexIty In the externalenvironment 8. When an organisation is dedicated to serving the customers and management in supporting its workers, the company is using which of the following models a) Management pyramid c) . The management tree b) The upside down pyramid d) All of the above 9. Which of the following skills does a lower level manager use more often than a top level manager? a) Conceptual skills c) Technical skills b) Human skills d) None of the above 10. Which of the following is NOT one of the characteristics of managerial work? a) Managers work short hours b) Managers work at intense pace c) Managers work at fragmented & varied tasks d) Managers work with many communication media 11. A company that uses part-time worker, contract workers and core (full-time) workers in organising its staff to meet customers' needs is known as a) An ethical organisation c) A shamrock organisation b) An upside down pyramid organisation d) None of the above 12. Who is the founding father of scientific management? a) Fredrick Taylor c) Max Weber b) Henri Fayol d) Chri Argyris 13. How many principles of management did Henri Fayol outline? a) 2 c) 14 b) 10 d) 20 14. Taylor argued that a workplace should develop standardised work procedures which he called a) Rules of motion c) Hierarchical procedures b) conceptual skills d) Participative processes ibility: Good to go O