SUBJECT : Computing Project Management

QUESTION 2 a) Below are situational questions about change strategies. First, determine what change management strategy should be used in each of the following situations and briefly explain why that strategy is chosen. i. You upgrade everyone's operating system over the weekend so that everyone returned to work on Monday morning, they would have no choice but to use the new software. ii. You try to convince stubborn employees to change the way they do things for months or even years. iii. A doctor admonishes his patient that certain health problems will get worse unless he changes his diet and begins an exercise program. iv. A staff is given the chance to witness how the current level of poor services is affecting the organisation's customers. V. Statistics show the customer experience is unsatisfactory and this dissatisfaction persists. You need to challenge the status quo by knowing more about customers and employees and better understanding their needs. (10 marks)