subject human resource

Case Study 1: Group Thermote & Vanhalst (TVH) is a global organisation that specialises in constructing and repairing forklift trucks. The organisation's expansion presents Paul Sanders, HR Director at TVH, with a tough problem. It does not have a system to capture, store, and leverage employees' knowledge. There is a massive inflow of young people who lack technical know- how, and specialised knowledge is lost when older employees leave the company. In order to deal with this problem, Paul Sanders introduced a mentorship program. This program helps older employees transmit their knowledge and know-how to younger employees. Paul realises that the transition to the monitoring system has not gone smoothly when he gets a letter from Freddy Jacobs, one of his most respected employees. Freddy challenges him by saying, "Lately we are doing nothing but explaining work processes to the young guys. Our own work has to be put aside, and why? Moreover, the young guy at pre-packing has never seen a forklift truck in his life, but he started off in charge of three older people. We have worked together successfully for more than 30 years, and I hope that you will deal correctly with this situation." After Paul read the letter, he frowned. Experienced workers were putting a lot of effort into teaching newcomers the tricks of the trade, but the older workers are now becoming upset because of the career opportunities given to the newcomers. Paul believes that an insufficient transfer of knowledge is at the heart of many issues at TVH. How can he optimise his system to manage knowledge efficiently? Source: Gary Dessler (2017) Human Resource Management, 15th edition, Pearson Education. 1. Identify TWO (2) issues raised in the letter. (2 Marks) 2. Based on your answer in Question 1, explain how to deal with EACH identified issue, (4 Marks) 3. Based on the case study, discuss TWO (2) benefits of mentoring program in the workplace. (4 Marks) 4. If you were Paul Sanders, after receiving the letter from Freddy Jacob, do you still intend to continue with the mentoring program? Justify your answer with ONE (1) point