subject is technical writing and presentation skill

Q4. You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to the store. In your letter: tell the store where you live & what happened explain the problem with the laptop state what action you would like the store to take