Question: subject:Customer relationship Management 1. You plan to install CRM software in your company and that will be providing support to your call center and sales

subject:Customer relationship Management
subject:Customer relationship Management 1. You plan to install CRM software in your

1. You plan to install CRM software in your company and that will be providing support to your call center and sales force. However, the management is worried about the ROI. What are the KPIs that you intend to measure for the call center. (10 Marks)

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