Subtotal $1\mathrm{.}0$: $102$ points

$1\mathrm{.}0$ Leadership:

Action Step: Develop a more systematic approach to evaluating leader performance and transparency in governance. This could include establishing clear metrics for leader performance, conducting regular $360-$degree feedback, and ensuring that governance policies and practices are clearly communicated throughout the organization.

Subtotal $2\mathrm{.}0$: $81$ points

$2\mathrm{.}0$ Strategy:

Action Step: Develop a more comprehensive strategic planning process that identifies core competencies, analyzes strategic challenges, and establishes measurable objectives and action plans. This could involve conducting a SWOT analysis, identifying key performance indicators $($KPIs$)$ for each objective, and establishing a process for regularly reviewing and updating the strategic plan based on changing circumstances.

Subtotal $3\mathrm{.}0$: $92$ points

$3\mathrm{.}0$ Customers:

Action Step: Implement a more systematic approach to soliciting and using customer feedback to improve products and services. This could involve establishing a formal process for collecting customer feedback through various channels $($surveys$,$ social media, etc.$),$ conducting regular customer focus groups or interviews, and using data analytics to identify trends and areas for improvement. Additionally, a clear process for responding to customer complaints and resolving issues in a timely manner could be established.

Subtotal $4\mathrm{.}0$: $91$ points

$4\mathrm{.}0$ Measurement, Analysis, and Knowledge Management:

Action Step: Develop a more robust performance measurement system that tracks progress towards strategic objectives and uses data to drive decision making. This could involve identifying key performance indicators $($KPIs$)$ for each strategic objective, implementing a data analytics platform to track and analyze performance data, and establishing a regular review process to assess performance and identify areas for improvement. Additionally, the organization could establish a system for capturing and sharing best practices and knowledge across the organization to promote learning and innovation.

Subtotal $5\mathrm{.}0$: $93$ points

$5\mathrm{.}0$ Workforce:

Action Step: Develop a more comprehensive workforce development and succession planning process. This could involve conducting regular skills assessments to identify gaps and development needs, establishing a formal mentorship program, and creating a clear career progression model. The organization could also implement a knowledge management system to capture and transfer knowledge from retiring employees. Additionally, the performance management system could be enhanced to provide regular feedback and coaching, and to link individual performance goals to organizational strategic objectives.

Subtotal $6\mathrm{.}0$: $99$ points

$6\mathrm{.}0$ Operations:

Action Step: Implement a more systematic approach to process improvement and innovation. This could involve establishing a continuous improvement program that encourages employee suggestions and empowers teams to identify and address waste and variability in their processes. The organization could also explore the use of lean or six sigma methodologies to drive process optimization. Additionally, the organization could invest in technology such as automation or AI to enhance operational efficiency and effectiveness.

Subtotal $7\mathrm{.}0$: $450$ points

$7\mathrm{.}0$ Results:

Action Step: Develop a more comprehensive performance measurement system that tracks key results in all areas and benchmarks against competitors and industry best practices. This could involve establishing a balanced scorecard with metrics in financial, customer, process, and learning and growth perspectives. The organization could also implement a data analytics platform to track and analyze performance data in real$-$time, and establish a regular review process to assess results and identify areas for improvement. Additionally, the organization could conduct regular benchmarking studies to compare its performance to that of competitors and identify opportunities for improvement.