Suleiman is a call centre agent. He is extremely friendly and helpful. Suleiman always tries his best to help his clients with their

queries. However, Suleiman had just experienced a difficult time in his life when he lost someone very close fo him. He had Just

returned to work after the funeral weekend when he came across a challenging client. instead of his usual happy demeanour,

Suleiman was abrupt and cold. He did not try to solve the clients issue and merely referred him to another agent. Unfortunately on

this particular day, his senior manager had been walking around and used this incident to rate Suleiman poorly on custamer service

during his performance appraisal.

Which rater error has Suleiman's supervisor committed in the scenario?

Select one

Sever ty error

Stereotype errot

Contrast etror

ation $4$