You are a community pharmacist working in pharmacy located in the outer suburbs of Melbourne. During your day you face many different communication challenges. This is a typical day in your pharmacy.

1) Discuss the type of non-verbal communication being demonstrated in a situation where you noticed that whenever your new intern talks to someone, he gets very physically close to the other person, who backs away. Describe the optimal non-verbal communication that should be used when a pharmacist engages in professional communication.

2) Describe how you would use your professional communication skills in a situation where you have to deal with an older gentleman who raised his voice demanding to speak to “the boss”. The pharmacy assistant dealing with the situation tells you that the antibiotic prescription the customer presented has expired. You as a pharmacist how would you manage this situation?

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1 The style of nonverbal communication where person refer to their need of personal space is called ... View the full answer