summarize the following : According to the case study, one of the main issues with aircraft reliability and downtime is due to lack of staffing availability.A possible avenue of improvement would be to offer feedback opportunities, as mentioned above, because it supports the improvement of employee collaborations.Communication is also a major avenue of improvement, specifically the communication between the airline and its customers. Customers should remain confident in the airline and its ability to safely transport them from one location to the next. If an issue arises, communicating effectively and offering solutions generated in an contingency plan should instill a positive effect on the customer. There should also be a guest services training to inform all employees of different pathways to take in order to deescalate different situations. Decreasing the number of altercations that directly affect the customer experience will improve the downtime caused by said altercations.