1. Summarize the measurement and knowledge management practices for performance excellence.
2. Explain the importance of performance measurement in organizations.
3. Explain the role of analytics and big data in quality management and performance excellence.
4. What is the balanced scorecard? Describe its four components.
5. Explain the difference between leading and lagging measures.
6. Describe the issues that organizations must con- sider in selecting measures and indicators.
7. What two fundamental mistakes do organizations frequently make about measurement?
8. How should performance measures be linked to strategy?
9. What is the role of enterprise resource planning (ERP) in performance measurement? 11. Why is it important to conduct periodic audits of a measurement system? What are some key questions to consider?
10. Describe ways by which data can be analyzed to generate useful managerial information. What is interlinking? Provide an example.