summarize this text$-"$An upbeat personality can create a positive work environment, boost team morale, and enhance customer interactions, leading to improved relationships and increased productivity. Empathetic listening is crucial in customer service roles as it allows you to understand customers' needs, concerns, and emotions, leading to better problem$-$solving and customer satisfaction. The combination of hard skills like great communication and Microsoft Office proficiency, along with soft skills like an upbeat personality and empathetic listening, can make you a well$-$rounded and effective business administrator. These skills collectively contribute to your ability to communicate effectively, manage tasks efficiently, build relationships, and provide excellent customer service."