summarize this text$-$ "Let customers know their importance: This step involves letting customers know that they are important to the business and that their feedback is valued. This may involve greeting customers warmly, addressing them by name, and showing genuine interest in their needs and concerns.

Address customer expectations positively: This step involves addressing customer expectations positively by providing products and services that meet or exceed customer expectations. It also involves communicating with customers in a clear and concise manner, providing them with relevant information, and resolving customer complaints in a timely and effective manner.

Nurture a continuing relationship: This step involves nurturing a continuing relationship with customers by providing ongoing support and follow$-$up$.$ This may involve providing personalized customer service, offering loyalty programs, and seeking customer feedback to improve products and services."